Privacy Policy
Effective Date: 10/1/2024
At Serene Lake Builders LLC, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website.
1. Information We Collect
We may collect the following types of information when you visit our website:
- Personal Information: Information you voluntarily provide, such as your name, email address, or other contact details when you submit forms, register for services, or communicate with us.
- Non-Personal Information: Information about your usage of our website, such as IP addresses, browser types, and device information, collected through cookies and other tracking technologies.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services and website.
- Respond to your inquiries and support requests.
- Communicate with you regarding updates, offers, or other information related to our website (if you have opted-in to receive such communications).
3. Data Sharing and Third Parties
Your text data will not be shared with third parties. We do not sell, rent, or trade your personal information to third parties. Any data you provide will be kept strictly confidential and will only be used for the purpose for which it was collected.
However, we may use third-party services (such as hosting providers or analytics services) to assist with website operation. These third-party providers are not permitted to use your information for any other purpose, and we take steps to ensure they comply with our privacy standards.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so while we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience, analyze trends, administer the site, and track users’ movements around the site. You can manage your cookie preferences through your browser settings.
6. Your Rights and Choices
You have the right to:
- Access, update, or delete the personal information we have collected about you.
- Opt-out of communications or marketing materials at any time by following the unsubscribe instructions in our emails or contacting us directly.
7. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: info@serenelakebuilders.com
SMS Terms & Conditions
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Serene Lake Builders LLC, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Example: “Hello, this is a friendly reminder of your upcoming appointment with Serene Lake Builders LLC at 123 Main St on 1/1/24 at 2pm. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your appointments/billing.
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Serene Lake Builders LLC in the following ways:
- Verbally, during a conversation
- By submitting an online form
- By filling out a paper form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@serenelakebuilders.com
Additional Options:
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
- Message frequency may vary